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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Route Shipping Protection Policies – Route for Shoppers

    Route will not cover orders that are lost, stolen, or damaged if the items purchased are considered contraband. Please keep in mind that what is legal in one state may be illegal in another.

  3. Track - Route

    Route transforms generic carrier tracking into an immersive branded experience. Customize tracking pages with your logo, colors, and messaging to maintain brand consistency post …

  4. Route for Shoppers

    Track Your Package Customer Support Route for iOS Route for Android Terms and Conditions Privacy For Merchants

  5. Tracking with Route

    Route displays all your online orders in a central, visual tracking app. We use the shipping and tracking information you receive at the...

  6. Route

    Handle everything you need after check-out Route protects your orders, tracks them right to your door, and provides frustration free returns.

  7. Where is my order? – Route for Shoppers

    You can access this page any time via the link in your Route confirmation email, or by clicking on any order tracking link in a Route email from your desktop or laptop.

  8. Shopper FAQs – Route for Shoppers

    Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, …

  9. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

  10. File and manage claims – Route for Shoppers

    What does my claim status mean? Why was my claim denied? How Route’s claims process works Refunds, reorders, and other claims resolution options How to access refunds in PayPal, …