Oct 10, 2023 · The basic Unified CCX call flow process is identified below: 1) A call arrives at voice gateway. 2) The voice gateway routes the call based on dialpeer configuration. 3) The …

Help Desk Using Cisco UCCX Deployment Guide February 2013 Series

Feb 22, 2018 · These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it. If you want to …

Dec 12, 2011 · Hello. I have to check some logs in a UCCX. I'm trying connect through RTMT to get the logs but I have authentication issue. This is the first time I'm going to access to UCCX …

Jul 29, 2020 · So, for callback, UCCX must call itself. Script 1 is like the customer calling in, and Script 2 is like your queuing logic to route the call to the next available Agent. Think of Script 1 …

Jan 13, 2020 · Hi, I try to use the UCCX script editor to make a REST call to azure MS Dyn but with Skript editor the response is "Client response status: 412" …

Feb 19, 2024 · Dear Collab Team, Recently we deployed CUCM 15.0.1. After that I installed the last UCCX 12.5SU3 (12.5.1.11003-511) with the patches: ES04 and ES04_special. However I …

Feb 26, 2024 · Solved: Hello Experts, What is the path for upgrading UCCX 12.5.1.11001-348 to uccx_1251_su3_es_04_special? Thanks, MK

Mar 16, 2016 · I know that UCCX Config changes are not allowed in a DR situation when one UCCX HA node is down, but at least during normal operation we would know that all …

Apr 16, 2012 · We have a HA UCCX cluster and I need restart the primary and backup. Does anyone know where to go in the UCCX web interface to restart each of these or does it have …