Dare I say Etsy has provided great customer service? I know it seems like it never happens but just wanted to jump in and let you know that they do

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@AngelicAscensionSpa While we all try to provide excellent customer service we also need to set limits. Rude and abusive behavior is not to be tolerated, in my opinion. You did the right thing to refund, and …

That's great to hear! Hopefully Etsy is making improvements with their customer service and with understanding their sellers better. I had a positive experience with Etsy chat yesterday which was so …

I hope you can help. I sent a parcel to the US via Royal Mail tracked and signed service which was returned to me as the customers address was unknown. The customer would like me to resend the …

So I go to Pirate Ship and open a chat, and find out now they have a link where you can dispute the adjustment with the post office. I was expecting Pirate Ship would take care of it, but I guess they …

CN22 Quantity confusion! HEEEEELLLP!!! byMaggieGeeEmbroidery Crafty Poster ‎07-26-202210:07 AM

About a month ago someone ordered 7 items from my shop ( my biggest order yet) , at first I was skeptical because I have seen a lot of people on social media explaining how they got scammed by …

The bank I have used since opening an Etsy shop is leaving Ireland. I want to use a bank located in Belgium to replace it. I cannot find a way to

A customer ordered a product back in August, and left a review a few days ago (in October). It's a 3 star review with no comment. Should I contact them privately and ask about their thoughts on the …