L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...

Reviews are an essential part of the car-buying decision, but they can only tell us so much. Even the most thorough review can only offer a short-term snapshot of the car, focusing more on features ...

Business customer satisfaction with U.S. electric utilities is under pressure as commercial electricity prices and outage incidents rise. The J.D. Power 2025 Electric Utility Business Customer ...

In addition to the government shutdown, economic data blackouts, and volatile tariff rate changes, there is another, yet mostly unnoticed, threat to the very functioning of U.S. economy: high profits, ...

When it comes to online shopping, Amazon is king... or is it? This retail giant dominates online sales, yet when it comes to customer satisfaction, it falls behind a brand that some may consider an ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

The Ram 1500 got a mid-cycle refresh in 2025 that included a few choices that fans didn’t appreciate. For example, the beloved HEMI V8 was cut, and the affordable Classic work truck trim was ...

Avoid overpromising. Trust is built by establishing realistic expectations and then overdelivering. Overdelivery doesn’t mean working for free or providing services at a significant loss. Small, ...

Customer satisfaction with new energy vehicle sales and services in China has risen in 2025, with domestic brands narrowing the gap with premium international competitors, according to a J.D. Power ...

Netflix might top the charts when it comes to viewer numbers, but there’s one category where it comes up short — customer service. “This year’s [American Customer Satisfaction Index] survey puts three ...