As part of CRN’s 100 Coolest Cloud Computing Companies of 2026, here’s a look at 20 innovative software companies that are ...

I initiate coverage on ServiceNow, Inc. ( NOW) after a sharp 30% drawdown in 2025. I am neutral on this stock because ...

Law enforcement agencies from several European countries have dismantled a network of fraudulent call centers operating across Ukraine that defrauded hundreds of victims of more than $11.7 million, ...

Indianapolis-based call-center software provider Sharpen Technologies Inc. has acquired Lake Forest, California-based Ytel Inc. Sharpen CEO Kevin Hatch described the transaction as a cash-and-stock ...

Kyle has a degree in Film, Television, and Cultural Studies and has loved video games for as long as he can remember. He's owned every PlayStation, dabbled with the occasional Xbox, and even owned a ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Contact Center as a Service (CCaaS) platforms have become the backbone of modern customer experience strategies, giving organizations the flexibility to deliver consistent service across voice, chat, ...

GeekWire chronicles the Pacific Northwest startup scene. Sign up for our weekly startup newsletter, and check out the GeekWire funding tracker and VC directory. by Taylor Soper on Aug 28, 2025 at 2:00 ...