AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

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At long last, the Boston Red Sox are on the board in free agency.

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Entering 2026, enterprise security practitioners face a dauting threat environment, this article suggests a few strategies for coping with that.

It's a shame that customer service doesn't always get the respect and attention it deserves because it's among the most important ingredients in any business's success. There's no better marketing ...