I recently found a phone landline buried on the third page of my Xfinity bill. I quickly checked my ID to verify that I’m not over 70, then contacted the cable company to complain about being billed ...

In this digital age, companies – and the customers they serve – are increasingly relying on digital tools to communicate and interact. While customers still want the option to have that conversation ...

Artificial intelligence (AI) is changing the way consumers connect with each other and how they interact with companies. As a leading cable and technology provider, Comcast is utilizing AI to develop ...

I have a simple relationship with Xfinity. I hope that I can trust it -- in so far as one can trust any large tech conglomerate -- and I try not to communicate with it, unless there's an emergency.

Dealing with internet service providers' customer support is a nightmare, especially when it comes to big corporations. But what if you didn't ever have to fight with a customer representative again?

Alan is a technology author based in Nova Scotia, Canada. A computer enthusiast since his youth, Alan stays current on what is new and what is next. With over 30 years of experience in computer, video ...