Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce. Workforce management ...

While the labor market remains “tight,” employees and candidates aren’t budging on what they expect from their employers. Competitive pay and benefits are often not enough to attract and retain top ...

Fort McCoy Directorate of Human Resources (DHR) held a Operation Excellence workforce development course in leader and talent management Oct. 4 in building 2113 at Fort McCoy. Approximately 30 Fort ...

Lynn Hobbs, a project manager and master electrician for Austin Industrial, often hears of the problems employers face when trying to find the right people who possess skills in the craft trades. This ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. A contact center is every customer’s first call for answers ...

Abstract: Generative AI-Powered Retail Store Workforce Management explores how generative AI reshapes workforce management in retail by enhancing core functions such as customer service, inventory ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...