When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

The rapid ascent of cloud computing has fundamentally reshaped IT landscapes across the globe. As organizations transition to cloud-based systems and services, the role of support engineering is ...

The latest trends and issues around the use of open source software in the enterprise. This is a guest post written for Computer Weekly Open Source Insider authored by Lee Matos in his role as senior ...

Selecting the correct career is a crucial decision with far-reaching implications. It is a choice that will shape your future, underscoring the importance of making an informed decision. Over the next ...