At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

‘ServiceNow and Microsoft are integrating Now Assist and Copilot, bringing the power of two generative AI systems into one seamless experience. This has been made possible by merging the intelligence ...

ServiceNow CEO Bill McDermott kicked off Knowledge 2024 with a keynote that focused on leveraging the Now Platform to introduce further simplicity, using generative AI. ServiceNow today announced the ...

At Knowledge 2025, ServiceNow launched its AI platform, built to use any AI, agent or model across the enterprise — driven by unified, real-time data. At its Knowledge 2025 event last week, ServiceNow ...

On the eve of Knowledge 2024, ServiceNow Chief Commercial Officer Paul Smith says the generative AI market is at a tipping point, where buyers are expanding beyond pilots to broader platform choices.

Latest breakthrough on the ServiceNow Platform acts as the AI agent control tower, one central location to analyze, manage, and govern AI agents across every corner of a business Powerful new AI Agent ...