Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

A new release of Salesforce Service Cloud debuts today, tuned to support new customer expectations for personalized service from anywhere, as the world reopens in the Vaccine Economy. Fronting the ...

Apple Messages for Business in Service Cloud allows customers to get AI-assisted support, schedule appointments, complete purchases, and more. Apple’s ARKit in the Salesforce Field Service mobile app ...