Ever wondered why some diners seem to get the VIP treatment — extra refills, complimentary sides, and better seating — while your service appears to be sluggish and punctuated with silent eye rolls?

To no one’s surprise, we live in an economy and time when movie theaters, restaurants and pretty much most businesses in general are hurting, let alone the ultimate underdog, the little guy. So, with ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...