ROCHESTER, N.Y. – The New York State Public Service Commission has fined RG&E and NYSEG millions of dollars for failing to meet customer service benchmarks. The original fine for RG&E was nearly $5 ...

ROCHESTER, N.Y. – More people are choosing to drive electric vehicles and RG&E has programs that offer deals on electric costs for those who charge at home during certain times of day, but some folks ...

Rochester, N.Y. (WHAM) — New York State Electric & Gas and Rochester Gas & Electric are under scrutiny after a state audit revealed significant shortcomings in their operations and customer service.

Rochester, N.Y. (WHAM) — As Rochester Gas & Electric and New York State Electric & Gas look to raise rates, the state's Public Service Commission is holding public hearings to get input from customers ...