C3.ai, Inc. AI introduced Agentic Process Automation during the second quarter of fiscal 2026, highlighting the capability as ...

Enterprises are struggling with an ever-growing volume of customer interactions. Gartner has forecasted an increase of three and a half times in five years. Customer service organizations are turning ...

There are some things that machines are simply better at doing than humans, but humans still have plenty going for them. Here's a look at how the two are going to work in concert to deliver a more ...

Breheny, a large-scale civil engineering firm, works on a wide range of projects including highways, marine, utilities, and environmental. In what is a highly regulated industry, the company sought a ...

Robot technology is often associated with dangerous, dirty or dull work. Robotic process automation (RPA) takes that concept into the digital world. As a software tool, RPA sets out to free human ...

Over the past two years, we’ve witnessed digital players entering vertical markets at an astonishing rate, introducing radically new offers, disrupting the ways in which businesses interact with ...

Here's what you need to know about robotic process automation, including major software vendors, how it might affect jobs, and how to start using RPA. Image: Olivier Le Moal, Getty Images/iStockphoto ...