The strategic management process is an approach to making major decisions on your company's future direction and strategy. You identify internal strengths and weaknesses, and external threats and ...

According to a recent study by KPMG, approximately 93% of all U.S. multinational organizations are undergoing some level of transformation in their business models—ranging from adjusting business ...

Abbott and Alderson first introduced the concept of customer experience in the 1950s, and since then, many numerous models, articles and numerous scientific titles have been published. Creating a ...

The No. 1 job of any CEO is to own the organization’s vision and values. This is the one job the CEO cannot delegate. Additionally, as VF’s former CEO, Rob Gregory explains, CEOs must own their ...