“These high turnover rates are extremely problematic for the industry given the essential role of client advisors as competitive assets in the customer journey,” the CXG report states. Everyone in ...

Fashion was hit by brand management tremors on Wednesday as two new fault lines opened up, further cracking the industry’s status quo. Marquee Brands inked its deal to buy control of Roberto Cavalli.

MILAN — Not unlike fashion, hospitality is experiencing a shortage of well-trained staff and managers that can meet the demand of sophisticated and needy clients. This is particularly true in the ...

Officially, brands executives continue to display confidence that big luxury will shrug off the 2024 downturn as a cyclical one. They see it as the product of the combined collapse of real estate ...

During an extraordinary board meeting held in February 2026, the programme announced several strategic nominations to support ...