This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...