SolarWinds Service Desk now includes an AI-powered virtual agent to help users troubleshoot issues so IT agents can focus on critical and complex tasks AUSTIN, Texas--(BUSINESS WIRE)-- SolarWinds ...

SEATTLE--(BUSINESS WIRE)--Syncro, a leading B2B SaaS company serving the managed service provider (MSP) and IT markets, today announced the integration of its new AI-powered Smart Ticket Management ...

TAMPA, Fla.--(BUSINESS WIRE)--What if you could bring real-time, predictive insights to service management requests without having to hire a team of data scientists? Or improve user satisfaction while ...

Bosch Power Tools elevated efficiency and customer satisfaction through an AI-driven system, managing more than 1.5 million service tickets across 40 countries annually by enhancing routing accuracy, ...