What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

Cutting its losses with the legacy toolset, Red Hat switched to a cloud-based service management offering from ServiceNow, implementing functionality for incident, change, problem and service request ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

FORT LAUDERDALE, FL / ACCESSWIRE / January 26, 2021 / IT Service Management (ITSM) is often regarded as the sum of every process involved with the IT lifecycle in terms of designing, delivering, and ...