Starting next month, workers at the Coralville Marriott Hotel will begin upgrading the locks on all the hotel's 286 guest rooms. 'You can have a mobile key issued, and in essence you can check in ...

There is something almost theatrical about the hotel check-in moment. You walk up to the desk, bags in hand, maybe jet-lagged ...

To check out of the Ritz-Carlton in New Orleans in August, Cameron Sperance planned to leave the key in the room and bolt. His mother preferred a more genteel exit strategy. “She’s definitely of the ...

Hotel front desk agents are the first line of customer support in the hospitality industry. They greet customers, assign rooms, schedule meeting halls, accept payment, dole out room keys and ensure ...

Starwood Hotels & Resorts Worldwide Inc has begun the process of implementing an innovative smartphone-based system that will allow customers to check-in and access their hotel room via an easy-to-use ...