If Franck Beaumin was a stranger to New Jersey and its statewide transit system when he arrived in November 2024, he isn’t now. Beaumin, the agency’s second customer advocate, said he moved to Hoboken ...

Add Yahoo as a preferred source to see more of our stories on Google. NJ Transit filled the vacant customer advocate role Thursday with a French man, Franck Beaumin, who has experience in transit ...

NJ Transit’s new customer advocate has hit the ground running, riding the system both as a daily train commuter and in his new position to get familiar with the agency, saying he takes his own ...

New Jersey Transit has improved its performance after last year’s “Summer of Hell.” NJ Transit Customer advocate Franck Beaumin led a recent “listening session” at Newark-Penn Station to hear directly ...

NJ Transit is hosting three virtual forums and accepting online feedback. Its online survey closes April 6.

Over four years, rider frustration has grown as train reliability has dropped and bus companies terminated commuter service. Commuters hustling through the transit center in Trenton one recent evening ...

NJ Transit announces Franck Beaumin as the agency’s Customer Advocate. Also, Thomas J. Tisa joins Patriot Rail Company as the new Chief Commercial Officer (CCO); and Sean Libberton joins STV as Vice ...