Moderating content on today’s internet is akin to a round of Whack-A-Mole with human moderators continually forced to react in realtime to changing trends, such as vaccine mis- and disinformation or ...

Periodically, the worlds of advertising and partisan politics collide. An impassioned and often politicized debate has taken center stage around the value of walled garden content moderation. There ...

Since May 7, Al-Aqsa, one of the holiest sites for Muslims, and the neighborhood of Sheik Jarrah in Jerusalem have been the site of violent attacks against Palestinians, many of whom had come to the ...

These are strange days for people who care about trust and safety on platforms. Historically, many people have suggested that either more effective central moderation (a platform owner intervening ...

In 2015, a man wearing a skull mask posted a video outlining his plans to murder Brianna Wu. The skull video was only one of many such disturbing and bizarre posts targeting Wu and other women online ...

Anonymity and amplification have transformed hateful whispers into viral shouts. Social media platforms claim that their algorithms can filter out harmful speech, yet studies reveal that their ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Since the digital revolution, content moderation has typically ...

Sophrosyne is the ancient Greek word for moderation, one of the four classical virtues. But what does Socrates’ definition of moderation really mean and how is it connected to another virtue: courage?

Ms. Johnson is a former trust and safety product executive at Meta, Twitter and Nextdoor. I’ve spent years working at some of the world’s largest social media platforms. I’ve seen how the right kind ...