Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Exceptional customer service goes beyond simply meeting expectations; it involves building meaningful connections with customers, anticipating their needs and delivering personalized experiences that ...

As changes come and go faster than ever, it’s important for organizations to leverage purpose-driven transformation comms to engage employees and deliver great customer experiences. The Fast Company ...

According to a 2025 commissioned study by Forrester Consulting on behalf of TransUnion®, 86% of decision-makers across a wide range of industries said that even as their outbound call volumes decrease ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Mitel ®, a global leader in business communications, today announced the global availability of Mitel Interaction Recording (MIR) Insights AI, which provides ...

Contact management is crucial for businesses as it centralizes and organizes information about customers, partners and suppliers. By maintaining a well-structured contact management system, companies ...

Communication is the bedrock of human interaction, influencing every facet of our lives — from our personal connections to our professional endeavors. Beyond being a beneficial skill, effective ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

The pandemic-induced remote/hybrid work revolution has mandated that businesses rethink their communication strategies to make them more effective across various work setups. Here’s how to make sure ...

Preplanning crisis communications can help any organization successfully navigate a PR nightmare. Like preparing for a storm, proactively preparing leadership teams and employees for a downturn can ...