Small companies use customer satisfaction ratios or scores to track the performance of their customer service departments. They often incorporate scores of competitors to better gauge their customer ...

The phrase "customer service" might make you think of your grandpa's old hardware store, or a long line at local megastore with a grumpy representative behind the counter. Many think customer service ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past ...

Buying a new car is like planning a wedding: stressful and expensive — and distracting from the day-to-day changes that are about to become your new normal. Data analytics firm J.D. Power tries to ...

Every business and customer is unique, but there are some universal ways to delight customers across all industries and services. There was a time when the cliche, “The customer is always right,” ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Opinions expressed by Entrepreneur contributors are their own. In this new world of ecommerce, social media, apps, far-flung call centers and virtual organizations, customer satisfaction still remains ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

WESTLAKE VILLAGE, Calif.: 13 January 2016 — Business customer satisfaction with their electric utility is up substantially year over year, with significant improvements in communications, corporate ...

The boxes are put away, the photos are hung, your claim is completed and you're settling into your new home. It feels good to have the latest permanent change of station, or PCS, move completed, doesn ...

TROY, Mich.: 9 May 2024 — Driven by the prospect of higher interest rates, lower fees and around-the-clock access, new customers flocked to online-only direct banks during the past year. For the most ...