Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

When you talk about customer service for any business, it acts as a backbone because consumers are attracted to any service if they are dealt with in a kind and passionate manner. If you wish to be a ...

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail ...

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

After asking his satellite company to change his TV service from wired to wireless, Scott M. Broetzmann spent months trying to get the job done. First, technicians failed to show up for scheduled ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

If you've got a problem with an Amazon.com (AMZN) order and need to reach customer support, you're just the kind of person criminals are eager to speak to. A recent scam targets customers who want to ...

(MARSHALL, TX)-- The Marshall Depot Board of Directors held a news conference in the lobby of the historic Marshall Depot today to share information with the Marshall/Harrison County community, as ...