Most applications today are in dire need of one component essential to any successful product: customer service. Take, for example, my experience with an application I consider top-notch: GreenFinder.

With the recent explosion of online commerce, customer service has become an important component of a business Web site. For many consumers, the support they receive—or don't—is the key differentiator ...

Providing great customer service requires a dedicated investment of time, energy and resources, but the ROI can be huge if your efforts are well planned and executed. Below, we’ll focus on four ...

In order to achieve consistency in customer service, you need to set standards. These standards are guidelines that provide structure to important components of the customer interaction. One of the ...

COLUMBUS, Ohio – August 1, 2017 – DeviceBits, a leading artificial intelligence (AI) software company that offers predictive, self-learning platforms that help companies adopt self-service customer ...

DALLAS--(BUSINESS WIRE)--March 2, 2006--Businesses wanting to increase customer loyalty should focus training efforts on employee courtesy and employee knowledge, according to more than 3,500 mystery ...

As holiday shopping season gets underway, many businesses are stepping up their focus on customer service. They spend millions of dollars developing customer-service practices that include employee ...