If the customer lifecycle is a performance, the onboarding process is the opener. If the opener doesn’t catch your attention, you don’t want to stay for the show. For many financial institutions, ...

Alex Ross is cofounder & COO at Hire Horatio CX. Horatio CX manages the CX & other customer needs for today's fastest-growing brands. Our world is becoming more digital by the day. The field of ...

SWIFT has announced the development of SWIFT Profile, a reporting tool that provides institutions with a global overview of their correspondent banking activities, and the opportunity to share this ...

In recent years, Know Your Customer (KYC) processes have become increasingly critical for financial institutions and other regulated entities to mitigate risks associated with money laundering, fraud, ...

Crypto and Know Your Customer (KYC) guidelines seem to be an unhappy marriage — pseudonymity in the digital currencies’ DNA doesn’t match the old-school centralized protocols of traditional finance, ...