As customer expectations continue to rise and the traditional reactive models of customer service are increasingly proving to be inadequate, the quest for excellence in customer support today has led ...

Even five years ago, almost every customer in a HubSpot survey rated an “immediate” response as important or very important. With more companies offering automated round-the-clock support to keep up ...

REDWOOD CITY, Calif.--(BUSINESS WIRE)--Cyara, the creator and leader of the Customer Experience (CX) Assurance category, today announced its acquisition of industry-leading global communication ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

LONDON--(BUSINESS WIRE)--A well-known customer intelligence company, Infiniti Research, has announced the completion of their recent article on an introduction to customer need analysis. Identifying ...

In business, something worth doing well is worth documenting. That is why you want to fully communicate all aspects of what customer service means to your business, your employees and your customers.

According to Bova’s research, positive employee experiences drive positive customer experiences. The idea is not new, but it has been lost for many business leaders. I first heard about the concept of ...

COLORADO, US - Media OutReach Newswire - 12 November 2025 - BGEANX has introduced a comprehensive upgrade to its customer ...