Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

John Klein is a solutions architect at CDW and an industry expert in communication and collaboration platforms. He has experience in training and education in voice, video, audio visual, and headset ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Businesses are moving beyond traditional IVR systems to autonomous voice AI, which handles entire conversations and resolves ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

With Arista WAN Routing System the company explicitly targets routing use cases such as SD-WAN for the first time. Arista Networks has taken its first direct step into WAN routing with new software, ...

ISTANBUL, March 3, 2025 /PRNewswire/ -- Odine (BIST: ODINE), a global technology partner, has worked with Mavenir to empower Turkcell (NYSE: TKC) (BIST: TCELL) through the advanced cloud-based ...