Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...
The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...
Amazon Web Services Inc. today released Strands Agents SDK, an open-source toolkit for developing artificial intelligence agents. The project’s code is available on GitHub. AWS originally created ...
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